Are you eager to kick-start your career in a world-class call centre environment? Clover is offering an exciting Call Centre Learnership Programme for 2024, aimed at nurturing new talent and providing practical experience. This programme will equip you with the necessary skills and qualifications to excel in a call centre setting.
Location
- Constantia Park (Roodepoort), Gauteng
Closing Date
- 16 July 2024
Learnership Overview
Successful applicants will spend the duration of the learnership at Clover’s Call Centre offices located in Constantia Park (Roodepoort). In addition to hands-on experience, participants will attend prescribed classes. Upon completion, individuals will achieve an NQF qualification and valuable experience in a professional call centre environment.
Responsibilities
- Handle Inbound and Outbound Interactions: Manage all customer interactions efficiently and professionally.
- Resolve Queries and Complaints: Work with relevant stakeholders to resolve customer issues.
- Capture Orders: Accurately and promptly capture orders according to the daily call list.
- Account Management: Inform customers of any account holds and confirm orders as per standard operating procedures.
- Stakeholder Communication: Notify relevant stakeholders about any issues related to their orders.
- Promote Products: Offer new or additional products, highlighting features and special offers.
- Team Collaboration: Assist team members to achieve collective results, share responsibilities, support team values, and participate in team meetings.
- Visual Management: Take responsibility for the visual management of information.
Requirements
To be eligible for the Clover Call Centre Learnership Programme, applicants must meet the following criteria:
- Educational Qualification: Grade 12 or equivalent NQF4, completed within the past 5 years (2019 – 2023).
- Academic Performance: An average of 60% in English and Maths or Maths Literacy.
- Computer Literacy: Advanced proficiency in computer usage.
- Employment Status: Currently unemployed.
- Learnership Experience: Applicants must not have previously participated in a Learnership programme.
How to Apply
Interested candidates can apply for the Clover Call Centre Learnership Programme by following the link below:
Conclusion
The Clover Call Centre Learnership Programme offers a fantastic opportunity for young, motivated individuals to gain valuable experience and qualifications in a professional call centre environment. If you meet the requirements and are ready to embark on this exciting journey, apply now and take the first step towards a rewarding career with Clover.