Are you passionate about providing exceptional customer service and seeking a rewarding career with a leading organization? The Companies and Intellectual Property Commission (CIPC) is excited to announce openings for two Call Centre Agents (Job Grade P11) on a fixed-term contract basis. If you’re ready to take on a role that involves directly assisting and advising customers on a range of CIPC products and services, this might be the perfect opportunity for you.
About CIPC
The Companies and Intellectual Property Commission (CIPC) plays a crucial role in the registration and regulation of companies, intellectual property rights, and various business processes in South Africa. As a dynamic organization, CIPC is committed to maintaining high standards of service and ensuring that all customers receive accurate and timely information.
Position: Call Centre Agent (JG P11)
Reference Numbers: T1000011 & T1000009
Employment Type: Fixed Term Contract – 5 Years
Closing Date: 27 August 2024
Job Purpose
The Call Centre Agent will be responsible for handling customer calls in accordance with CIPC’s call centre specifications. This role involves informing, assisting, and advising customers on all CIPC products, services, related processes, and procedures. The successful candidate will play a pivotal role in delivering exceptional customer service and contributing to the overall performance standards of the organization.
Key Performance Areas:
- Receive and Respond to Calls: Efficiently and effectively handle inbound customer calls, ensuring all queries are addressed.
- Assist and Advise: Provide comprehensive information and support regarding CIPC products, services, and related processes.
- Resolve Queries: Aim for first call resolution by accurately determining and addressing customer service requests and queries.
- Accurate Record-Keeping: Capture all calls as prescribed and provide timely feedback to customers.
- Performance Improvement: Contribute to enhancing organizational performance standards through effective service delivery.
Requirements
Education/Training:
- A three (3)-year Diploma/National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management, Communications, Marketing Management, or Business Management.
- A Call Centre certificate is advantageous.
Experience:
- 1-2 years of experience in a call centre environment.
Additional Requirements:
- Background verification, including criminal record and citizenship checks, will be conducted.
- Applicants must have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity according to the approved employment equity plan.
How to Apply
To apply for the Call Centre Agent position, visit the CIPC job portal here.
Please Note:
- Only applications submitted via the online portal will be considered.
- Faxed, emailed, posted, or hand-delivered applications will not be accepted.
- CIPC reserves the right not to fill the advertised positions.
- Correspondence will be limited to shortlisted candidates only.
For any difficulties in applying, contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076.
Don’t miss this chance to join a forward-thinking organization and make a meaningful impact in customer service. Apply by 27 August 2024 to be part of the CIPC team and contribute to its mission of excellence.