If you’re an unemployed graduate residing in Johannesburg with a passion for customer service and a desire to kickstart your career, the City of Johannesburg (CoJ) has an exciting opportunity for you. The Group Finance Department of CoJ is offering an 18-month internship programme for the role of Revenue Call Centre Intern. This is your chance to gain hands-on experience, develop key skills, and contribute to the efficient operation of Johannesburg’s financial services.
About the Internship
The Revenue Call Centre Internship focuses on providing top-notch customer service, primarily through telephone and written communication. As an intern, you will be tasked with handling account queries, using available resources to resolve revenue-related issues on the first point of contact, and escalating unresolved queries to the relevant departments. You’ll be expected to meet or exceed the performance targets set by the R & CRM department while ensuring customer satisfaction.
Key Responsibilities:
- Log and resolve all revenue account-related queries following the City’s operational procedures.
- Maintain electronic records and data, ensuring accuracy and confidentiality.
- Collaborate with customers, peers, and internal stakeholders to maintain strong working relationships.
- Utilize operational assets and resources efficiently within the legislative framework of the City’s policies.
Requirements:
- A Grade 12/Matric certificate.
- Must reside in Johannesburg.
- Computer literacy (Microsoft Office Applications).
- Strong problem-solving, time management, and interpersonal skills.
- Good communication skills (both verbal and written).
- Basic knowledge of billing concepts and the ability to handle pressure.
How to Apply
Interested candidates must submit their applications online via the following link: Apply Here. Ensure your application is completed and submitted before the closing date, 4 September 2024.
This internship is a stepping stone to a rewarding career in customer service and municipal operations. Don’t miss out on this opportunity to work with the City of Johannesburg and develop the skills you need to succeed in the professional world. Apply today!