Are you passionate about providing exceptional client service and looking to make a meaningful impact? Capitec Bank invites you to join our team as a Service Consultant, where you will play a crucial role in enhancing the lives of our clients. By utilizing the Global One product offering, you will support our clients to Bank Better and Live Better. If you have experience in the retail, financial, or banking sectors, or hold a relevant tertiary qualification, this is an excellent opportunity to grow your career with one of South Africa’s leading banks.
Location: Parys, Free State, Northam, Limpopo and Rustenburg, North West.
Purpose Statement:
To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding their needs, using the Global One product offering to support our clients in banking better and living better.
Experience:
Minimum:
- 3 to 6 months of previous client service experience within a retail/financial/banking environment OR
- A candidate with a relevant tertiary qualification can be considered if they have no prior experience.
Ideal:
- More than 1 year of client service experience within a retail/financial/banking environment.
- Demonstrated track record of engaging in a sales and client-facing environment.
Qualifications:
Minimum:
- Grade 12 National Certificate/Vocational.
Ideal or Preferred:
- A relevant tertiary qualification in Commerce or a similar field.
- Certification in Finance or Banking.
Knowledge:
Minimum:
- Knowledge and understanding of:
- Basic calculations.
- Retail/consumer service environment.
Ideal:
- Knowledge and understanding of:
- Capitec Bank Products.
- Internal business processes and procedures.
- Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP).
Skills:
- Communication Skills.
- Interpersonal & Relationship Management Skills.
- Computer Literacy (MS Word, MS Excel, MS Outlook).
Conditions of Employment:
- Clear criminal and credit record.
- Must have fingerprints that are detectable/recognisable on Capitec Bank’s internal electronic banking system.
How to Apply:
To join Capitec Bank and contribute to providing exceptional client service, ensure you meet the above requirements and prepare the necessary documents including your CV, qualifications, and certifications. Submit your application through the official Capitec Bank careers portal
This role offers an exciting opportunity to develop your career in the banking sector, working with a team dedicated to client satisfaction and excellence. Apply today to become a part of Capitec Bank’s mission to help clients bank better and live better.